No Show and Cancellation Policies

At Amara, we strive to provide the best service to our guests, and we understand that sometimes plans change. To help everyone maintain their appointments, we have established the following policies regarding no shows and cancellations:

No Show Policy:

We recognize that sometimes circumstances arise that may prevent you from attending your appointment. However, if a guest has two consecutive no shows, or two no shows within a one-year period, we will need to implement a fee equal to 100% of the service booked after the second no show.
To ensure fairness, our team will seek approval from the location director before any charges are processed. This helps us confirm that there weren’t any booking or appointment cancellation issues on our end.
Once approved, our team will either charge the card on file or contact you to get your card information and inform you about the no show fee that will apply for future appointments.

Cancellation Policy:

We understand that plans can change unexpectedly. However, if a guest cancels their appointment last minute (less than 24 hours’ notice) three times in a row, or three times within a year, we may need to charge 100% of the service booked after the third last-minute cancellation.
Similar to our no show policy, our team will seek location director approval before instituting any fees to ensure there were no issues from our side.
Once approvals are obtained, we will charge the card on file or reach out to obtain your card information while letting you know about the potential cancellation fee for future points of service.

As a valued guest of Amara, your experience is important to us. If you have been canceled on last minute or have experienced a no show for your appointments with the same provider more than the stated limits outlined in our No Show and Cancellation Policy, we encourage you to bring this to our attention.We aim to hold both our guests and team members to the same standards of responsibility and respect for appointments booked.